Reservations Assistant

Sliema, Malta
Posted 4 months ago

We are currently seeking an active and highly driven individual as a Reservations Assistant to assist the Reservations & Accommodation Manager by performing a variety of duties including (but not limited to):

Responsibilities and tasks:

  • Assisting the Reservations & Accommodation Manager in all matters related to Reservations ensuring an efficient operation of the Reservations Department;
  • Dealing with direct/agents’ enquiries; distributing information re courses and accommodation; working out and sending quotes;
  • Inputting and processing of bookings received, and sending out all relevant information and financial documents to agents/direct/accommodation providers;
  • Managing booking and allocation charts for the company owned properties, on-site Residence and Young Learner hotel residences;
  • Producing necessary financial records to the Finance Department in conformity with operational/accounting procedures;
  • Oversee and present weekly/monthly/quarterly reports to analyse the overall business performance and accommodation occupancy;
  • Keeping an update on amounts due by Agents, direct debtors and chasing on any outstanding payments;
  • Immediate collection of payment for any walk-in bookings or extension of stay or additional services;
  • Issuing and follow up of Visa letters and assisting students requiring entry Visa to stay in Malta, liaising with Immigration Department, and dealing with other related matters;
  • Meet and socialize with agents during their visits to Malta and to IELS Malta;
  • Any additional ad hoc administrative duties, including report creation and project work, as required and designated by the Reservations & Accommodation Manager or Head of Sales & Reservations.

Qualification, traits and Attitude:

  • Strong ability to work without supervision and within a team;
  • Highly reliable and task driven;
  • Previous experience in a similar role would be an advantage;
  • Very good working knowledge of spoken and written English.

An attractive remuneration package will be offered to the most suitable applicant in accordance with his/her experience and qualifications.

How to apply:

If you are interested in this position, please send a detailed CV with a covering letter to:

or Apply Online below.


Please quote Reference number: RES18-07

Job Features

Job CategoryReservations & Accommodation
Job Ref NoRES18-07
Reports ToReservations & Accommodation Manager
PurposeAssisting the Reservations & Accommodation Manager in all matters related to Reservations ensuring an efficient operation of the Reservations Department.

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